Some functions might not be available, but you can use workaround procedures instead. Remeber the basic Windows 7 driver is installed. I noticed there were no full feature software and drivers for the Windows 7 OS, you would of installed using the In OS driver. Welcome to the HP Support Forums! I understand you are getting extra black ink on your prints to your HP Deskjet 6980, and would like to know how to clean the printheads to see if this resolves the issue. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Click on the 'Resume Printer' button at the top of the queue window to change the printer from offline to online.

Then click on the 'Open Print Queue' button.

Select the printer you want to take online from the list on the left side of the screen. Go to the Print & Fax control panel under the Hardware category. Mac Instructions - Open System Preferences by clicking on the icon in the Dock. Go to Printer in the menu bar of the pop-up window and uncheck 'Use Printer Offline.' This action will change the printer from offline to online. A pop-up window detailing all current print jobs will open. Double-click on the icon of the printer you want to change to online.

This will open a window with a list of the printers currently set up on your computer. PC Instructions - Open the Start menu and click on the 'Printers and Faxes' icon. To resolve this issue, you will need to change your printer settings from offline to online. However, on occasion, a print command will create an error on the printer and take it offline, which will prevent all future jobs from printing. Once you have added either a USB or networked printer to your PC or Mac computer, you can begin sending documents to print.

Hp deskjet 6980 printer troubleshooting